Extended Stay America launches Client Connect, a business travel program designed exclusively for extended stay business travelers. The new program brings together the company's suite of business travel services under one program, with personalized partnerships, competitive rates and streamlined booking solutions.
“As the leader in extended stay for over 30 years, we've built our success on truly connecting with our clients and understanding their unique needs and challenges," Kelly Poling, chief commercial officer, Extended Stay America, said in a statement. "Our clients tell us that what sets Extended Stay America apart is the high touch service our team provides to travel planners and genuine care we provide to guests. Client Connect formalizes that relationship-first approach, bringing together our collective services under one dedicated program that deepens our partnership with travel managers and business travelers."
Addressing Extended Stay Needs and Challenges
Client Connect was developed in response to the distinct needs of business travelers requiring accommodations for weeks or months. Unlike traditional business travel programs focused on shorter-term stays, Client Connect offers solutions tailored to construction crews, traveling nurses, military personnel and other professionals with extended stay requirements.
The program provides dedicated account management, affordable rates with increased savings on longer stays, flexible policies including easy stay extensions. Client Connect also has streamlined booking through a business-friendly website and mobile app, plus a direct bill program that simplifies invoice management and payment processing for business travel managers.
“As the leader in the extended stay space, we know our clients need more than just accommodations – they need a true partner who understands their business challenges and provides proactive solutions that keep their teams productive and comfortable,” said Tim Horan, group vice president, Extended Stay America. “Client Connect delivers exactly that with cost-effective solutions, policies, and client-focused support that makes managing longer stays easier."
Client Connect leverages Extended Stay America's nationwide network of more than 700 locations, each featuring amenities designed for longer stays, including fully equipped kitchens, spacious, fully-furnished suites, free wi-fi, free breakfast, onsite guest laundry and pet-friendly accommodations.
The program is available immediately to business clients.