Hotel owner/operator MacNaughton Hospitality has leveraged its partnership with Stayntouch and its property management system across three of its hotels in Waikiki.
The Waikiki Malia, Lotus Honolulu and Hotel Renew have all implemented Stayntouch’s cloud-based PMS platform in a bid to enable faster service, more personalized guest experiences and stronger operational efficiency, according to Stayntouch. MacNaughton’s Hawaii properties share a commitment to personalized service and local values, according to the company.
"Stayntouch PMS has really helped us modernize and simplify operations across all three of our hotels,” Carmine Iommazzo, VP of hospitality at MacNaughton Hospitality, said in a statement. “The platform saves our team a ton of time and makes everything run more smoothly, so we can focus more on creating meaningful moments with our guests. Its speed, automation, and mobile flexibility have made it easier to deliver personalized, responsive service—and stay competitive in Hawaii’s world-class hospitality market."
"MacNaughton Hospitality really captures the spirit of authentic, local hospitality, and we’re proud to help support that with technology designed for flexibility, efficiency, and personal service. Our PMS gives their team the tools to run smoothly across multiple properties while still delivering the warm, memorable guest experiences their brand is known for," said Priya Rajamani, SVP of implementation and support at Stayntouch.
According to Stayntouch, through their partnership MacNaughton has saved up to 80 hours per month by streamlining task management and enhancing internal communication and reduced check-in times by 20 percent, streamlining the guest arrival experience and improving operational efficiency. The tech platform has also enabled real-time inventory management and mobile platform flexibility, allowing quicker responses to guest needs and delivered more personalized guest experiences, fostering stronger brand loyalty and consistency across all properties.