Property management system provider eviivo has partnered with OpenKey. The integration enables hotels using eviivo to have seamless mobile check-in and keyless room access through OpenKey’s Digital Key technology. This added convenience, combined with eviivo's automated pre-arrival check-in instructions.
According to OpenKey’s research, satisfaction rates can drop by up to 50 percent if there is more than a five minute wait at check-in. The use of digital keys significantly streamlines the guest experience and reduces wait times while enhancing security and increasing labor efficiency.
Digital keys and contactless check-in or check-out ultimately benefit hotel operations by streamlining workflows, reducing the need for front desk interactions and increasing productivity. The technology also enables hoteliers to operate with leaner teams by automating a wide range of tasks, freeing up staff to dedicate more time to strategic areas, such as guest engagement.
“The combination of eviivo’s all-in-one PMS with OpenKey's innovative Digital Key technology is a game-changer," Gwenael Merlin, head of strategic partnerships of eviivo, said in a statement. "We're not just automating processes; we’re making life so much easier for guests and hotel staff alike. We are talking about the internet generation—from baby-boomers to GenZ—for whom service expectations have become 'now,' instant and only a click away. In an increasingly digital hospitality industry, a frictionless arrival or departure is what truly sets a hotel apart and ahead of the competition."
“At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency," said Open Key Chief Technology Officer David Dietz.