The Knickerbocker Hotel, a The Leading Hotels of the World property, has selected ROH to transform the full lifecycle of payments and create strategic, operationally-sound processes for each piece of the payments journey. The New York City hotel is operated by Highgate and owned by RLJ Lodging Trust.
The Knickerbocker alleviates the operational burden of manually chasing contracts, deposits and credit card authorizations that can lead to late or missed payments as well as missed documentation that should be tethered to each booking. Compliant, automated workflows free up team members’ time for converting new sales as well as expanding the opportunities with existing customers.
"Driving long-term profitability in hospitality requires a fresh approach to technology—especially in payments, where complexity and fragmentation have historically slowed progress," ROH CEO and Founder Jess Conroy said in a statement. "The Knickerbocker team understands that simply having a piece of technology to run transactions is not the same as having a payments platform in place. With ROH, they have the structure, visibility and automation needed to create true operational alignment and unlock lasting efficiency. This partnership reflects The Knickerbocker's continued innovation, blending classic luxury with modern service, reinforcing its commitment to operational excellence while empowering staff to focus on driving sales and creating memorable experiences that define this iconic property."
ROH's payment technology transforms hotel operations with streamlined processes that enhance PCI compliance. The platform creates effortless coordination between sales and finance teams managing sophisticated group bookings with complex deposit schedules by automating payment processes that previously required manual oversight. This purpose-built solution drives greater efficiency across properties, ensures faster payments and creates a more seamless experience for both staff and guests throughout the payment lifecycle returning time to drive up conversions.