When the 785-room Sunseeker Resort Charlotte Harbor (Fla.) opens in 2023 on Florida’s Gulf Coast, Maestro PMS is set to provide operations modules to streamline front office, activities, spa, memberships and marina as well as mobile modules to support online pre-registration, spa intake forms and the spa provider schedule.
“Maestro immediately stood out as a business partner rather than a vendor,” Paul Berry, VP of hotel operations, sales and marketing at Sunseeker Resort Charlotte Harbor, said in a statement. “This was vital in the selection process as we were looking for a tech company that will grow and develop with us based on the needs of our guests and business. Maestro has the PMS functionality we need in one comprehensive platform and hosted in the cloud, along with access to contactless mobile tools for guests. Their ability to enhance their product, develop new functionality, and build new integrations that match our requirements will help us stand out operationally as one of the best hotels in the nation.”
Sunseeker Resort Charlotte Harbor is the first resort property of Sunseeker Resorts, a wholly-owned subsidiary of Allegiant Travel Company. The property will have 60,000 square feet of meeting and conference space, 20 total dining options and bars, two pools and retail outlets. A fitness center and spa will be located on the third floor of the resort's main tower. In addition to its prime waterfront location, Sunseeker Resort Charlotte Harbor will have a world-class 18-hole golf course exclusive to hotel guests.
Maestro has been working closely with Sunseeker Resort to move data faster and more efficiently through all channels, as well as supporting their proprietary custom needs through its API collection. When the property opens, Maestro PMS will have interfaces to 21 peripheral property technologies, including GDS, revenue management, sales and catering, point-of-sale (f&b, retail, golf), parking (gates, valet), guest services requests, door locks, energy management, PBX/voicemail/call accounting, in-room entertainment, high-speed internet access, housekeeping, credit card, guest surveys, kiosk, mobile app and back office accounting.