Palette Hotels has deployed the Quore workflow management solution at all 25 of its major branded properties.
The portfolio of properties are poised to use engineering, housekeeping, front desk, management, and above property tools. Quore’s cloud-based, mobile ready, multilingual solution is expected to enable the data-centric hotel ownership and management company to stay connected to staff while delivering the best guest experiences possible, according to the company.
“With our roots as owners, we understand first-hand that investing in technology is essential to staying in sync with the evolving expectations of modern travelers while delivering strong results for our owners through greater efficiency and streamlined operations,” Richard Lou, founder and CEO of Palette Hotels, said in a statement.
“Since most of our regional directors were already familiar and comfortable with Quore, it was unanimously decided that this one-stop-shop solution is the one we need to thrive. It’s extremely easy for our teams to use—they know exactly where to go, what actions to take, and how to analyze reports to ensure that tasks stay on track and nothing falls through the cracks. By taking manual paper processes out of the equation, we expect to streamline operations and reap a quick return on our investment,” added Greg Presnol, VP, operations, Palette Hotels.
Palette Hotels representing Marriott, IHG, Hilton, Hyatt, Choice Hotels, Wyndham Hotels & Resorts and Best Western brands are hoping to improve internal communication and remove obstacles for employees through workflow management processes. Leveraging the Quore dashboard, Palette Hotels can see how each hotel is performing by accessing information on problem resolution costs, top complaints, guest satisfaction insights, response times, PM compliance, portfolio-wide messaging, company inspection trends, and more, according to the company.
“When choosing a management company, owners often ask about BI (business intelligence), AI (artificial intelligence) or other ways to digitize operations without realizing how much time and money can be saved by just automating front- and back-of-house processes,” said Presnol. “As we get deeper into onboarding, we are finding some untapped resources within Quore that were previously unknown to us. For example, we are just now diving into Quore’s CapEx functionality, and we’re learning how to add photos and other instruments to the system that will help us turn data into action.”
David Fox, Quore VP, customer experience, said he is excited to add Palette Hotels to the company’s growing portfolio.
“When a company such as Palette Hotels calls our service ‘phenomenal,’ it speaks volumes,” Fox said. “Deployments of this magnitude are never easy, but the backing we are getting from both the corporate and regional teams to bring this initiative to fruition is exciting and contributes to our ability to meet their rollout timeline. Soon communication across all Palette Hotels will be effortless, tasks will be completed in record time, and the analytical insights they will receive through our workflow reporting tools will help Greg and his teams make smarter business decisions.”